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Shipping And Handling

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Terms and Conditions

 

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Terms and Conditions

About Us Games and Puzzles is part of Chiltern Games and Puzzles. We aim to provide a first class service selling our own and other makers' games and puzzles on-line. If you have any suggestions or comments please email us at shop [at] gamesandpuzzles [dot] co [dot] uk

Making A Purchase Making a purchase could not be easier. Just browse our shop, and click on any items that you wish to buy and put them into the shopping basket. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to process the order.

We accept credit card payment. If you are shopping from overseas, place your order and your credit card company will convert the transaction to your own currency. Customers in the UK can also pay by cheque.

We accept Visa, Mastercard, Delta, Switch/Maestro, Solo and Electron cards. We do not charge for any item until it is ready to ship. You may send your credit card information to us via phone, fax or post or to our card processors secure servers over the internet .

Shipping And Handling Postage and packing charges depend on the weight of the total package.

For UK orders these are £2 for up to 250g, £4 for 250g to 1kg, £6.50 for 1-2kg, £8.50 for 2-4kg and £10 for 4-25kg. Orders are delivered by Royal Mail up to about 4kg and by courier service for heavier parcels.

For other European countries charges are £3 for up to 250, £4 for 250g-500g, £6.50 for 0.5-1kg, £9 for 1-1.5kg, £11.50 for 1.5-2kg. Orders are sent by air mail and 2kg is the maximum weight that can be sent, but most orders can be split into several parcels under 2kg.

For non-European countries charges are £4 for up to 250g, £6.25 for 250-500g, £8.50 for 500-750g, £11 for 750-1000g, £16 for 1-1.5kg, £21 for 1.5-2kg. Orders are sent by air mail and 2kg is the maximum weight that can be sent, but most orders can be split into several parcels under 2kg.

Delivery Schedule We will normally despatch your order to you within 2-3 days. If we cannot despatch an order within a week we will contact you and give you the option of cancelling the order.

If you need your order more urgently, contact us and we will try to help.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Reaching Us If you need to contact us, please email us on shop [at] gamesandpuzzles [dot] co [dot] uk,

alternatively, you can call on 01691 648864 or fax us on

or write to us at PO Box 5 Llanfyllin SY22 5WD United Kingdom

Privacy Policy Games and Puzzles do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.

Returns Policy Any goods purchased via this shop may be returned to us within seven working days and the payment for those goods will be returned to the customer as soon as possible. The customer is responsible for the original shipping charges and cost of returning the goods, unless the goods are faulty.

Faulty goods may be returned within 12 months for a replacement or refund. The cost of returning faulty goods will be refunded providing the method of return has been agreed in advance.